FAQ

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Frequently Asked Questions

Please check out some of our frequently asked questions. If you can’t find the answer that you are after, please call or email us.

Due to the many options of balloon decor, you will need to speak to us regarding your order. Please browse through our Balloon Decorating page to see examples of Party Splendour’s work. Designs and colours can be changed to suit your party’s theme.
Yes, the kits and some of the props come packed in large boxes which contain glass which need to be picked up. Alternatively, Party Splendour can arrange delivery by courier at an additional fee which will be calculated on your distance from Riverwood. All Candy Buffet Kits and props must be returned within 4 days from the pickup date in the same condition as they left otherwise your deposit will not be returned.
You will need to call us to discuss the details that you would like on your candle. Please browse through our Personalised Candles gallery to see some of our work.
At this stage, you can only order party products and uninflated balloons online. You will need to call or email us to order all other products.
An 11 inch/28cm helium filled latex balloon will last approx 12-16 hours depending on conditions. Hi-Float can be added which will extend the floating time. Larger latex balloons (16 inch/40cm & 3 foot/90cm) can last for days, again depending on conditions. Helium filled Foil balloons will last for many days depending on conditions. Helium filled Bubble balloons are the longest lasting balloons as they are made from plastic, not latex. In the right conditions, they can last for weeks.
Due to the fluctuating price of helium, we currently do not supply DIY kits and helium tanks.
No, we do not inflate balloons purchased from other shops as we cannot guarantee the condition of the balloon and if they have been damaged.
Under NSW legislation, you are only permitted to release a maximum of 19 balloons into the atmosphere. We are more than happy to assist you with a balloon release order.
Some items may be out of stock or short on stock at the time of ordering. We will contact you immediately to advise you if this is the case and to advise how long until we can get the item back in stock. Most of our products are sourced locally so we will be able to have them ready for you in a matter of days.